Returning a Rug is as Easy as 1-2-3 (US Customers Only)

Customer Satisfaction is our #1 goal at Abingdon Rug. We stand behind every rug we sell. Our Risk-Free 10 day trial assures your satisfication. If, for any reason you are not 100% satisfied with your purchase, return it within 10 days and we will refund the full purchase price. Please Note: It can take up to 72 business hours for a credit to appear or 7-14 days to receive a refund check.

Clearance Items, personalized and custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.

Shipping costs on all returns going back to the Abingdon Rug warehouse are the responsibility of the customer. Refused packages or packages not returned to the address below may result in a 20% service fee. We recommend that packages be sent back to us with any carrier that can track and insure it's packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original packaging or equivalent and please DO NOT apply tape to the actual rug(s) or fold the rug(s). Items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged or soiled. We do not accept returns of oversized rugs that are 9 x 12 or larger. No refunds will be given after ten days. *

Call us toll-free at 866-289-2784 or email us at websales@abingdonrug.com for your Return Authorization Numbers, RA#. Wrap the rug(s) securely in the original packaging or the equivalent. Be sure to affix the RA# to the outside of the package and a short note inside the package explaining the reason for the return.

Use the carrier of your choice to return the package(s) to the address below unless you are instructed otherwise.

Abingdon Rug
18150 Lee Highway
Abingdon, Virginia, 24210

Our friendly customer service representatives are available Monday through Friday 10-6 EST.

NOTES : Custom sized rug orders may not be returned for credit. Rug pads that have been cut or trimmed may not be returned for credit.

* REMINDER: BEFORE RETURNING A RUG PLEASE CALL OR EMAIL FOR A RETURN AUTHORIZATION NUMBER. MAKE SURE TO AFFIX THE RA# TO THE OUTSIDE OF THE PACKAGE AND NOT THE INSIDE. RUGS RETURNED DAMAGED OR SOILED, WITHOUT A RETURN AUTHORIZATION NUMBER OR MORE THAN TWO WEEKS AFTER THE RA# WAS ISSUED MAY BE REFUSED OR INCUR A 20% SERVICE FEE.

If you have a rug that you wish to return, we strongly recommend contacting us via email before beginning.